For Vets

Benefit from PetSure’s eClaims with RxWorks

Let’s face it, no-one likes filling in claim forms. So we’ve made pet insurance claim submissions easy. Our new Digital Claims system will allow you to submit your customer's claim as part of the vet consultation process. This not only makes it simple for customers but also reduces administration time and paper shuffling for your staff.

PetSure has teamed up with RxWorks to enable claims for Australia’s leading brands to be submitted electronically through RxWorks practice management software. To benefit from using RxWorks for Digital Claims, register now and we will contact you with further details.

Make life easier - Get RxWorks eClaims for your practice

You’ll enjoy the following benefits with new Digital Claims:

  • Save your customers' time and effort by submitting their claims following the consultation process;
  • No need to print invoices or consultation notes for customers;
  • No forms to fill in;
  • No transaction costs;
  • Claims are resolved and paid faster;
  • System training will be provided to your staff;
  • One simple system that enables claims for all Petsure brands; and
  • No reliance on staff to explain the status or outcome of a claim.
Note for vets: If you do not have access to RxWorks, PetSure's Customer Service Portal is available for most of our brands for customers to directly submit their claims online. Veterinary consultation notes and paid invoice is all that is required; no claim form is needed. However, for their first claim, we still ask that the customer sends in their full vet history.

Interested in eClaims with RxWorks?
Register your practice


- Geoffrey Golovsky, Veterinarian and Director Vet HQ, Double Bay NSW
"We have been testing and using an online lodgement system through RX works for all the PetSure Insurance policies for almost 6 months now. I would like to congratulate PetSure for showing the initiative in setting up this portal and making it so user friendly. We can now lodge a claim in minutes that used to take up to 15 minutes once forms were signed, copied, emailed and filed. It has enhanced our capabilities in customer service and has significantly improved the jobs of my nursing team."

Taking care of the people who take care of our pets

Contact our dedicated Vet Hotline 1300 838 457

As leaders in the pet insurance industry, we’re committed to providing the best possible pet insurance products for your customers, plus simple, value added and time saving solutions for your business. Best of all, we’ve got the track record to prove it.

  • Australians spend $2 billion annually on veterinary services, and we’re helping to cover it
  • We’ve paid around $250 million in claims since 2000 (that’s over one million claims)
  • Your vets will enjoy access to our vets to talk about insurance or discuss a claim by calling our direct vet hotline number on 1300 838 457
  • Contact our dedicated Vet Hotline 1300 838 457
  • All claims are assessed by a qualified vet or veterinary technician
  • Approximately 80% of PetSure claims are processed within 5 business days^.
  • We insure any breed of dog or cat*

For more information on what we're doing to support vets or for assistance with any of our vet related services, feel free to contact our Chief Veterinary Officer, Dr Magdoline Awad, BVSc GradCertMgt MANZCVSc (Animal Welfare).

^ This information is accurate as at April 2016 and is subject to change without notice.
* Except for breeds banned in Australia