Request a pre-approval
To check whether an upcoming procedure or treatment for your pet will be covered by your pet insurance policy, complete the pre-approval (pre-authorisation) form.
Pre-existing condition policy review
If your pet has been sign or symptom free of a pre-existing condition for 18 months or more, you can apply to have this condition reviewed on your policy to help you claim in the future.
Cruciate ligament policy review
With the help of your Vet, apply to have the Cruciate Ligament waiting period waived when you first start your policy by completing this form.
Getting to know your Pet Portal
Did you know your online customer service Pet Portal houses all your key pet insurance policy documents in the one convenient place? You can even submit and track the progress of your pet insurance claim. Some key features at a glance:
- My Pets: detailed information about your policy
- My documents: all policy and claims documents
- Help Centre: frequently asked questions to assist you
- My Profile: your personal & Vet information, notification preferences and banking details