Policy tools for added peace of mind
If you’re ready to make a claim, are looking to request a treatment pre-approval or want some conditions on your policy reviewed, get started here.
Request a pre-approval
To check whether an upcoming procedure or treatment for your pet will be covered by your pet insurance policy, complete the pre-approval (pre-authorisation) form.
Pre-existing condition policy review
All temporary pre-existing conditions on PetSure-administered policies are automatically removed as an exclusion if your pet hasn’t shown signs of that condition for 18 consecutive months or more (pre or post insurance). For extra peace of mind you can also request a PEC policy review anytime.
Cruciate ligament policy review
With the help of your Vet, apply to have the Cruciate Ligament waiting period waived when you first start your policy by completing this form.
Getting to know your Pet Portal
Did you know your online customer service Pet Portal houses all your key pet insurance policy documents in the one convenient place? You can even submit and track the progress of your pet insurance claim. Some key features at a glance:
- My Pets: detailed information about your policy
- My documents: all policy and claims documents
- Help Centre: frequently asked questions to assist you
- My Profile: your personal & Vet information, notification preferences and banking details
Meet Jax #PetTale
Meet Jax #PetTale
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“We have been with RSPCA for a few years now and have never had issues. Recently we have had a large claim as Jax became sick within a few hours and required many tests and 2 days in the emergency vet. After he came home I used the RSPCA portal… Read more
“We have been with RSPCA for a few years now and have never had issues. Recently we have had a large claim as Jax became sick within a few hours and required many tests and 2 days in the emergency vet.
After he came home I used the RSPCA portal which is quick and easy to use. You take photos of the notes and charges and you can monitor your claim as its being processed throughout the portal.
We got the claim processed and funds into our account within a week. Paying out $5,200 and getting up to 80% back in our account really help with prompt refund. Will definitely will keep using RSPCA.
I’m so happy our fur baby is making a speedy recovery.” Read less
April & Jax, proud RSPCA Pet Insurance customers, May 2020
Claim on the spot with GapOnly™
Innovating the pet insurance claims experience, GapOnly™ reviews and calculates your pet insurance claim while you're still at the vet. You simply pay the gap and go.
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