Policy tools for added peace of mind
Pre-approvals aren’t mandatory, but can provide you with additional reassurance. Just email [email protected] with the following:
- Policy number or policy holder and pet name
- Name of condition being treated and proposed procedure
- Name of your regular vet and the vet where the procedure will take place
- An itemised estimate of costs relating to the procedure (optional)
A pre-approval will not be valid unless we have agreed to it in writing.
All temporary pre-existing conditions on PetSure-administered policies are automatically removed as an exclusion if your pet hasn’t shown signs of that condition for 18 consecutive months or more (pre or post insurance). For extra peace of mind you can also request a PEC policy review anytime.
With the help of your Vet, apply to have the Cruciate Ligament waiting period waived when you first start your policy by completing this form.
Getting to know your Pet Portal
Did you know your online customer service Pet Portal houses all your key pet insurance policy documents in the one convenient place? You can even submit and track the progress of your pet insurance claim. Some key features at a glance:
- My Pets: detailed information about your policy
- My documents: all policy and claims documents
- Help Centre: frequently asked questions to assist you
- My Profile: your personal & Vet information, notification preferences and banking details
Meet Louis #PetTale
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“Louis is recovering well from his broken leg, but we still have a long way to go. The team at BVSC have been amazing and we can’t fault their service during these difficult times. We have been very happy with Pet Insurance Australia (PIA) and have received our refund. The… Read more
“Louis is recovering well from his broken leg, but we still have a long way to go. The team at BVSC have been amazing and we can’t fault their service during these difficult times.
We have been very happy with Pet Insurance Australia (PIA) and have received our refund. The response and turnaround was incredibly efficient.
We debated the value of getting pet insurance, but we are so thankful we did. I shudder to think of the consequences of no pet insurance and the mounting bills.”
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Gillian & Louis, proud Pet Insurance Australia customers
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