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We’ve extended our emergency boarding cover for all customers directly impacted by the recent floods in NSW & QLD. We’ll cover all the costs of emergency boarding for pet insurance policies administered by PetSure until 31 May 2022, regardless of the policy type. Customers can submit their invoices to .

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Contact us

PetSure Australia
Level 1, 465 Victoria Avenue
Chatswood, NSW 2067

General enquiries
+61 (02) 9842 4800
Operational hours:
9am — 5pm AEST, Monday — Friday
[email protected]

Vet-to-Vet enquiries
Operational hours:
9am — 5pm AEST, Monday — Friday
[email protected]

woman with her pet looking at a tablet

Accessibility services

Users who are deaf, hard of hearing or have a speech impediment can contact us through the National Relay Service (normal operating hours and regular phone costs apply):

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Teletypewriter

133 677

Voice Relay (Speak & Listen) icon

Voice Relay (Speak & Listen)

1300 555 727

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SMS relay

0423 677 767

For more information or other services, please visit the National Relay Service.

The Translating and Interpreting Service (TIS National) provides translating services in a wide range of languages. Please call 1800 131 450