In the News

In its 2022 Innovation Excellence Awards, Canstar has recognised PetSure’s GapOnly®  payment service.   GapOnly® is an innovative claims experience and payment service, that reviews and calculates pet insurance claims while customers are still at the vet.  Customers simply pay the gap (the difference between the vet’s invoice and the claim benefit under the policy) […]

Dear Colleagues, I hope 2022 has started well for you. My start to the year has been busy but fulfilling, especially with my rapidly expanding family of three two-legged children and now six four-legged children! The newest addition to our four-legged family is a beautiful 1 year-old rescued Frenchie called Lola. Unfortunately, this year we […]

Your pet doesn’t need a backyard to lead a happy and healthy life – here’s 5 tips from pet expert Dr Dani Hoolahan. As apartment living continues to increase in popularity, pets of all shapes and sizes are apartment dwellers too. So, what does this mean for them and their care? It’s important to consider […]

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03 August 2021: Following the death of at least 21 dogs and the hospitalisation of 30 more across Victoria, PetSure expresses its deepest condolences to the pet parents who have lost a beloved dog.  The recent deaths are linked to contaminated raw pet food that contained a toxin from native plants eaten by grazing animals […]

A recently released research paper, titled, “The effect of pet insurance on presurgical euthanasia of dogs with gastric dilatation-volvulus: a novel approach to quantifying economic euthanasia in veterinary emergency medicine”, suggests that for pet owners, financial instruments such as pet insurance can significantly reduce the instance of pets being economically euthanised in emergency situations.  The […]

27 January 2021: Tackling a subject that can often be confusing for pet parents, PetSure today announces a series of changes to how pre-existing conditions are handled across all pet insurance policies administered by its partners. These changes will remove eligible exclusions automatically to help pet parents access more claimable conditions across the life of […]

Sydney, 5 July 2021: In an effort to help pet parents access more claimable conditions, PetSure are pleased to announce that infectious disease exclusions on comprehensive products with illness cover have been removed, effective 28 June 2021 for all existing and new customers. Amendments to Product Disclosure Statements will follow.  This is the latest change […]

PetSure announces product improvements Roxanne Libatique13 Jul 2021 PetSure has improved its products to help pet parents access more claimable conditions – following feedback from customers, veterinarians (vets), and PetSure chief vet officer Dr Dani Hoolahan. Other changes include: Making car and travel sickness, feline infectious peritonitis, de-sexing procedures medically necessary to treat inflammation or […]

Insurance News https://insurancenews.com.au/insurtech/petsure-rolls-out-gaponly-ditches-exclusions Hollard-owned PetSure is progressively rolling out its financial technology solution GapOnly Australia-wide and has also dropped many exclusions on comprehensive cover. The paperless claims service allows customers to obtain claims approval while still at the veterinary surgery. The on-the-spot, in-clinic claiming platform means customers only pay the gap between the vet bill […]

https://www.abc.net.au/everyday/are-your-essential-oils-and-diffusers-hurting-your-pet/100107686 Essential oils and oil diffusers could be harming your pet ABC Everyday25 Jun 2021 As I wound down to the smell of lavender it never occurred to me my new bedtime routine could be harming my cat. She often sleeps at my feet so would usually be in the bedroom at the time I would turn on […]

Woolworths’ standalone online pet business, PetCulture, has launched and, already, is attempting to change the way Aussie businesses see pets. The business is a joint venture between Woolworths and Hollard Group’s PetSure, and is being run independently of Woolworths despite the supermarket group’s 60 per cent ownership. PetCulture will expand on the burgeoning pet care options […]

Anna Macdonald PetCulture has released its first major campaign with Omnicom’s TBWA and Eleven. The pet online retail brand is a joint venture between Woolworths and pet insurance company PetSure, which launched in April 2021. The campaign launches PetCulture’s brand platform, “Pets are people too”. The 30 second spot sees couples on a couch seemingly talking […]

A week into joining the subscriber-based retail startup as its first chief marketing officer, Melanie Novacan talks about the opportunitty for the brand 31 May, 2021 10:32 https://www.cmo.com.au/article/688752/petculture-first-cmo-shares-her-ambitions-achieving-growth/ A petition encouraging Australian employers to grant pet owners ‘PETernity’ leave, along with pet personality scores driving product recommendations and membership benefits, are just some of the […]

https://www.abc.net.au/everyday/are-your-essential-oils-and-diffusers-hurting-your-pet/100107686 “Chief Veterinary Officer at PetSure and a specialist in pet dermatology, Dani Hoolahan, says understanding how your oil diffuser works is fundamental to understanding how they can cause harm. “There are two broad categories of essential oil diffusers that you can buy,” Dr Hoolahan says.  “[They are] categorised as ‘active’ or ‘passive’ diffusers.”

Despite a burgeoning petcare aisle at its supermarkets, Woolworths Group is hoping to carve out a greater slice of the $2.9 billion petcare market with the launch of a new standalone business, Pet Culture.  The online pet care business, launched last month, is a joint venture between Woolworths and Hollard Group’s PetSure, the country’s biggest […]

https://insurancenews.com.au/daily/hollard-names-new-ceo-as-enthoven-focuses-on-holding-company Hollard names new CEO as Enthoven focuses on holding company The Hollard Insurance Company says personal lines chief Paul Fahey will take over from CEO Richard Enthoven, who is stepping down to focus on his role as MD of Hollard Holdings Australia, the group’s holding company. Mr Fahey will report to Mr Enthoven and […]

https://www.theaustralian.com.au/business/brad-banducci-and-woolworths-launch-petculture-with-richard-enthoven/news-story/479017f1f9af5ad4466121c5b58f6cb3

PetSure amends stance on pre-existing conditions Roxanne Libatique30 Jan 2021 https://www.insurancebusinessmag.com/au/news/breaking-news/petsure-amends-stance-on-preexisting-conditions-245104.aspx PetSure has amended how pre-existing conditions are handled in the pet insurance policies administered by its partners to help customers access more claimable conditions in their policy. As part of the amendment, the insurer will apply a temporary pre-existing condition policy exclusion if a […]

27 January 2021: Tackling a subject that can often be confusing for pet parents, PetSure today announces a series of changes to how pre-existing conditions are handled across all pet insurance policies administered by its partners. These changes will remove eligible exclusions automatically to help pet parents access more claimable conditions across the life of their policy.

https://www.canberratimes.com.au/story/6988390/demand-for-certain-dogs-spikes-as-humans-seek-companionship-in-pandemic/?cs=14264

https://www.manningrivertimes.com.au/story/6988390/demand-for-certain-dogs-spikes-as-humans-seek-companionship-in-pandemic/?cs=4012

https://www.canstar.com.au/pet-insurance/prepare-dog-cat-for-work-return/ DANI HOOLAHAN25 November 2020Paws up if you’ve enjoyed working from home? While many of us have valued the flexibility of working from home, our pets have likely enjoyed it even more. If you are a pet owner who has worked from home during the COVID-19 pandemic, your office return might be a big transition […]

https://www.canberratimes.com.au/story/6985307/our-pets-are-paying-the-price-for-us-working-at-home-instead-of-the-office/ Coronavirus: How pets have been affected by the pandemic  Insurance claims for sick pets are on the rise during the pandemic. Picture: Shutterstock Dogs can’t catch COVID-19 – but they are catching a whole host of side-effects as we pamper our pets more because of the epidemic. When the lockdown started, demand for dogs […]

This school holidays, animal-loving kids are invited to register to attend Future Vet Kids Camp , led by veterinarians and sisters Drs Audrey and Alison Shen from television show Bondi Vet: Coast to Coast and Aussie Mobile Vet. The five-day school holiday program is Sydney-based, caters to kids aged nine to 16 years old and promotes responsible pet ownership, the profession of […]

https://www.whatech.com/markets-research/financial-services/663837-pet-insurance-market-revenue-and-value-chain-2019-2025 Pet Insurance Market revenue and value chain 2019-2025 reported in the latest study 2020-09-09 ReportsnReports Industry Trends & Forecasts pet insurance market Pet Insurance Market Size Pet Insurance Market Trend Pet Insurance market revenue Pet Insurance market forecasts Pet Insurance Market 2020 Pet Insurance Market Research Guest Post By Ganesh PardeshiFinancial Services2020-09-09 The complete analysis […]

18 September 2020 https://www.insurancenews.com.au/daily/covid-not-slowing-pet-premium-growth-insurer Hollard-owned PetSure says most of its brands have achieved double-digit growth in both policy numbers and gross written premium (GWP) in the past six months, countering analyst predictions that the market will slow as consumers look to save money. Customer retention is several percentage points above 2019, the insurer says. “There […]

Why 2020 is the year of the pet https://www.finder.com.au/2020-year-of-the-pet Nicola MiddlemissPosted: 16 July 2020 3:51 pmShareNews Adoption rates are through the roof, more Aussies are paying for pet care and the rate of spending is also up. There are few people who will be pleased about the way 2020 has gone so far. Beaches were […]

https://www.arnnet.com.au/article/681232/ac3-helps-petsure-ditch-expensive-aws-for-hpe/ Brings a hyper converged infrastructure (HCI) platform to the insurance firm Comments AC3 has helped insurance firm PetSure drop Amazon Web Services (AWS) as its virtual workload provider in favour of Hewlett Packard Enterprise (HPE). The HPE, and also AWS, partner implemented the vendor’s hyper converged infrastructure (HCI) platform for the pet specialist in […]

https://www.australiandoglover.com/2020/06/free-webinars-for-australian-pet.html Pets with separation anxiety experience distress when they cannot be with their family. It is a medical problem that has several underlying factors and is commonly experienced by many of our pets. This webinar with Veterinary Specialist of Behavioural Medicine, Dr. Kersti Seksel will cover how to recognise separation anxiety and what can be done to […]

https://www.finder.com.au/lockdown-aussie-pets-healthier Has lockdown made Aussie pets healthier? Nicola Middlemiss A rise in pet insurance claims suggests owners are paying extra attention to their pet’s health. When restrictions were put in place to curb the spread of coronavirus, there were actually a few positive side-effects that were somewhat unexpected. Emissions decreased, baking skills flourished, and our […]

Veterinary Dermatology clinic owner and former pet pharma Zoetis Associate Director joins Australia’s leading pet insurance administrator.

Data shows pet parents increased routine vet visits and elective procedures in the height of lockdown. Claims data shows no increase in respiratory illnesses amongst pets.

https://www.australiandoglover.com/2020/05/more-pets-visited-vets-during-lockdown.html Written by Australian Dog Lover 2 years ago – 0 Comments More pets headed to vets in lockdown Data shows pet parents increased routine vet visits and elective procedures in the height of lockdown. Pet owners have been using the lockdown to focus on the health of their dogs and cats, ensuring routine vet visits are up […]

https://www.australiandoglover.com/2020/04/petsure-policyholders-to-receive-free.html etSure and Woolworths will provide free remote Vet consultations in AprilTrailblazers unite to make sure pet owners can still get advice in isolation via televet startup Vetchat. Policyholders across all of PetSure’s 30+ brands will have access to free tele-medicine consultations with a qualified Vet during April, thanks to a new joint initiative between PetSure and Woolworths. As many Australians self-isolate […]

Trailblazers unite to make sure pet owners can still get advice in isolation via teleVet startup Vetchat.

https://www.insurancenews.com.au/corporate/petsure-invests-in-digital-startup-vetchat Hollard Insurance-owned Pet insurance  specialist PetSure has bought a 40% stake in veterinary “telehealth” startup Vetchat. Founded in 2015, Vetchat allows customers to consult with a nationally registered vet via text or video. It has around 13 vets available on its platform and is recruiting more. PetSure CEO Alexandra Thomas says the product is […]

https://www.australiandoglover.com/2020/03/petsure-invests-in-televet-startup.html PetSure to enable remote veterinary care for pets via televet startup VetchatTelemedicine is fast becoming an integral part of human healthcare, especially since the acknowledgement of its importance by the federal government, most recently in the announcement this week that Medicare will now cover all telemedicine calls. In parallel to human healthcare, veterinary care also […]

https://www.insurancebusinessmag.com/au/news/breaking-news/petsure-invests-in-veterinary-telehealth-services-217933.aspx Mina Martin26 Mar 2020 Pet insurance administrator PetSure has partnered with Vetchat, a veterinary telehealth service, to make veterinary care affordable, convenient, and accessible for Australian pet owners, especially during the coronavirus (COVID-19) outbreak. “PetSure exists for the welfare of Australian pets, and we are very glad to be able to invest in building this […]

25 March 2020: Telemedicine is fast becoming an integral part of human healthcare, especially since the acknowledgement of its importance by the federal government, most recently in the announcement this week that Medicare will now cover all telemedicine calls. In parallel to human healthcare, veterinary care also needs to be affordable, convenient and – above all – accessible for pet owners – especially in the case of a lockdown.

https://www.australiandoglover.com/2020/03/petsure-on-covid-19-and-risk-for-pets.html “According to the World Health Organisation (WHO) and our vet team at PetSure, there is no current evidence that dogs and cats can become sick from COVID-19. This means there is no evidence to suggest we should be concerned about our pets catching or spreading Coronavirus, and most importantly, there is no reason for pet […]

https://www.mamamia.com.au/how-is-coronavirus-spread/ Is coronavirus airborne? All your questions about how COVID-19 is spread, answered by experts. Around the world, cases of Novel coronavirus, now officially known as COVID-19, continue to rise. At the time of publishing, over 5,700 people have died from the virus worldwide, while over 153,000 infections have been confirmed in countries across the world. In Australia, the […]

https://www.australiandoglover.com/2020/02/top-dog-breeds-for-vet-visits-in.html Written by Australian Dog Lover 2 years ago –  0 Comments Pet Insurance Australia takes a look at the top dog breeds who love to visit the vet … PLUS: some interesting facts on the changing trends in veterinary care in Australia. “It’s probably one of the most interesting studies that Pet Insurance Australia has done.” Nadia Crighton from […]

https://7news.com.au/lifestyle/dog-obesity-epidemic-leads-to-increased-incidence-of-heart-attack-c-679468 Humans are turning their pets into recreational eaters, as part of a growing trend towards humanisation that could be shaving years off a dog’s life. Research done by one Australian pet insurance company has found a 100 per cent increase in claims for obesity-related illnesses over the past five years – as owners apply […]

Australia has one of the highest rates of household pet ownership in the world. The RSPCA estimates 61 per cent of Australian households own pets and all up there are over 29 million pets across the country. The most common domesticated animals in Australia are dogs and cats, with dogs present in approximately two in five homes […]

New year is time to unleash healthy pet habits Pet owners urged to tackle the obesity epidemic amongst Aussie pets Most overweight breeds revealed in PetSure claims data January 2020: Claims for obesity-related conditions such as diabetes, glucose intolerance, tracheal collapse and heat intolerance have soared by 100% over the last five years according to […]

PetSure highlights holiday dangers for four-legged friends 23 December 2019: With as many as one in four pet owners saying they would not travel without their pet on an interstate or overseas holiday,[1] PetSure, Australia’s largest pet insurance underwriter, has today released its annual holiday guide to ensure that pet owners and their pets are […]

Health warning issued to pet owners amid hazardous smoke and soaring temperatures Pet insurance claims for heatstroke have soared over the last five years Research reveals the breeds most likely to suffer heatstroke and respiratory disease 18 December 2019: Many of Australia’s pets are going to struggle through one of the warmest and smokiest summers […]