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Vet newsletter #2 – The PetSure Press


Dear Colleagues,

I hope 2022 has started well for you.

My start to the year has been busy but fulfilling, especially with my rapidly expanding family of three two-legged children and now six four-legged children! The newest addition to our four-legged family is a beautiful 1 year-old rescued Frenchie called Lola.

Unfortunately, this year we have already managed to have four vet visits with three separate fur-babies and I was personally reminded of the value of pet insurance when the vet bills started to add up! Of course, it is absolutely worth every cent for the care and attention provided by our wonderful Vets. 

In this edition of PetSure press, I am very excited to announce the GoWell and For a Life with Pets initiatives as well as introduce to you some of the new members of the PetSure Advisory Panel. There is also an update on the exciting Vets Beyond Borders and Taronga Zoo Wildlife Treatment and care program, and we will share with you some insights from our recent Industry Survey which would not have been possible without your valuable input.

Finally, I wanted to share with you that, in response to the unprecedented flooding across NSW & QLD, PetSure will cover the costs of emergency boarding across all pet insurance policies administered by PetSure until 30 March 2022. This applies to insured pets that have been directly affected by the floods, regardless of the policy type. If this affects any of your clients, they can submit their invoices to [email protected].  

Until next time,

Dr Dani – Chief Veterinary Officer – PetSure Australia


Supporting Vets to help Aussie Wildlife

In 2021, PetSure sponsored six veterinary professionals in conjunction with Vets Beyond Borders to attend Taronga Zoo’s training program, ‘Veterinary Professional Training in Wildlife Treatment and Care’. We are very pleased to announce that in 2022 we are continuing to contribute to this fantastic program sponsoring another five incredible Veterinary industry professionals to fine tune their skills in treating and caring for our beloved Aussie wildlife. Follow PetSure on FacebookInstagram or LinkedIn to meet the amazing Vets and Nurses PetSure has sponsored to complete this amazing program. 


Winners announced! PetSure Industry Survey

A very big thank you to those of you who took time out of your busy schedules to complete our industry survey. The survey insights will be used to help improve PetSure products and services, and to help us help the Veterinary industry. We will be sharing various insights in upcoming editions so watch this space. Some of you indicated that you discount your fees, offer payment plans, or have pets surrendered to you when clients are having difficulties affording treatment costs – did you know that GapOnlyTM may help clients insured with eligible policies to reduce up-front expenses with this unique, on the spot claiming system? 

You also told us you would like pet insurance policies to cover dental care. Did you know that we have a ‘Find a policy’ tool on our website that helps your clients to review policies that suit their needs, including those that offer dental cover? Check out our ‘Find a policy’ tool here.

Veterinary mental health and wellbeing are important to you too – that’s why we have launched our GoWell initiative.  

And finally, congratulations to the winners of the fantastic prizes. They have now been contacted, and the prizes, which included a $2000 travel voucher, Beats Headphones and a FitBit, are on their way! 

PetSure announces For a Life With Pets and GoWell initiatives

As part of our vision to create a better world for pets and their people, we’ve set up For A Life with Pets, to build on our existing work in the community, supporting animal welfare, pet-related charities, as well as support the Veterinary Industry via our GapOnlyTM initiative, GoWell 

From 1 January 2022, for every GapOnly™️ claim submitted, PetSure has been giving $1 to support For A Life With Pets. The funds will be put towards causes that focus on mental health and wellbeing in the Veterinary profession.

We’re looking forward to bringing you further updates in 2022 on GoWell and other exciting For a Life with Pets initiatives in upcoming editions of PetSure Press!


In case you missed it – Exclusive webinar for Vets

If you haven’t had a chance to listen to Dr Alison Lambert, Veterinarian, and founder of Onswitch’s excellent webinar, Getting comfortable talking about the cost of care, it’s not too late. Dr Lambert is an expert in the understanding, training, and delivery of the veterinary customer experience. In this webinar, she’ll give you practical techniques that will help enhance your ability to deliver the best standards of care to your patients. Share this link with your new graduate Vets, they’ll thank you later!

Did you know that the PetSure Knowledge Hub has lots of FREE resources for your clients? This includes our ‘Paws and Learn’ series of informative webinars that you can share with your clients, with topics ranging from how to get the most out of pet insurancepuppy and kitten nutrition, right through to addressing separation anxiety in pets!


Introducing the PetSure Advisory Committee

Thank you to those of you who previously expressed interest in a position on the PetSure Industry Advisory Committee. To recap, the PetSure Advisory Committee is being created as a standing committee that brings industry experience and knowledge to PetSure’s Provider Management Department. 

We are pleased to welcome the first three of our PetSure Advisory Committee members, Dr Adrian Simon, Dr Michael Archinal and Nurse April Hedges. 

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Dr Adrian Simon

A 2006 University of Sydney graduate with an impressive career in Emergency and Critical Care that has seen him attain Membership with the ANZCVS in Emergency and Critical Care in 2010. In 2012, he helped establish Eastside Veterinary Emergency Hospital (which later became Sydney Veterinary Emergency & Specialists). Dr Simon has also held various positions in the ECC chapter of the ANZCVS including Science Week Convenor, Examiner, and this year Head Subject Examiner for ECC Memberships

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Nurse April Hedges

With 17 years of industry experience under her belt.
An experienced Vet Nurse and dog trainer, April has also specialised in medicine and critical care nursing. April also has Practice Management experience having run clinics in Queensland and NSW. 2022 has seen April branch into industry with a role in the veterinary division with Mediquip.

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Dr Michael Archinal

The owner and senior managing director of 9 veterinary practices with 49 doctors and over 100 support staff. He is at the forefront of companion animal practice in Australia and has won many prestigious national awards including 2016 ACT Australian of the Year Finalist for his work in remote aboriginal communities.
Michael is recognised as an international expert in the human-animal bond and veterinary business management and has spoken around the world, appears on television and radio and has authored a best- selling book about the human-animal bond.