Frequently asked questions
See allWhat is pet insurance?
Pet insurance helps provide peace of mind that you’ll be able to protect your pet should they suffer an unexpected illness or injury.
What is a pre-existing condition?
A pre-existing condition refers to any condition that shows signs or symptoms before your policy started, or during the applicable waiting period, and is therefore not covered under the policy.
Why aren’t pre-existing conditions covered?
Pet insurance exists to cover the unexpected. If a pet is already suffering from a condition or ailment, it’s no longer unexpected – therefore, won’t be covered under insurance.
Will my premium increase every year?
Yes, your premium will increase each year. This is for two main reasons.
Peace of mind with these policy tools
When your furry friend needs treatment, the last thing you want to be worrying about is how to make a pet insurance claim to help cover eligible costs. Get a head start by checking out these handy policy management tools for extra peace of mind and certainty.
Tell me moreKnowledge Hub
Explore Australia’s latest pet health trends
We look at what makes Australia one of the biggest pet-owning nations in the world, analyse common pet health problems and the costs associated with keeping our beloved pets healthy.
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Taking care of pet expenses
We explore five different options to help you take care of vet bills.
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Claim on the spot with GapOnly™
Innovating the pet insurance claims experience, GapOnly™ reviews and calculates your pet insurance claim while you’re still at the vet. You simply pay the gap and go.
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