We’ve extended our emergency boarding cover for all customers directly impacted by the recent floods in NSW & QLD. We’ll cover all the costs of emergency boarding for pet insurance policies administered by PetSure until 31 May 2022, regardless of the policy type. Customers can submit their invoices to .

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Get the most from your pet insurance

Suitable for:
Pet owners

About the webinar

Recorded: 1 July 2020

This webinar aims to help pet parents better understand how pet insurance works, helping them get the most value. In this session Veterinarian and PetSure Customer Relations Manager Dr Oliver will cover:

  • Let’s talk pet insurance: We’ll touch on what pet insurance covers, how claims are calculated, all things pre-existing conditions, and finally how to request a pre-approval (or pre-authorisation) ahead of your pet’s treatment for that extra peace of mind
  • Claiming made simple: Here we’ll cover the many ways you can submit a pet insurance claim (including GapOnlyTM) and take a deep dive into the online customer Pet Portal and its fantastic features to help make managing your policy a breeze
Dr Oliver Conradi

Dr Oliver Conradi

Prior to joining PetSure, Dr Oliver Conradi worked as a Small Animal Veterinarian in Sydney treating dogs, cats, pocket pets and native wildlife. Having grown up with dogs and cats he quickly developed a passion for all animals, large and small. He undertook his Veterinary training at the University of Sydney and came to the realisation quickly being a Veterinarian and working with animals was the perfect fit. Feline medicine and infectious diseases are areas of Veterinary medicine he finds particularly fascinating. His interest for these led to research into novel feline herpesviruses, and he contributed to research published in the academic journal Virology. He enjoys all aspects of being a vet, but particularly acting as a steward for the health and welfare of animals and helping foster the incredible bond we have with our pets.

Dr Oliver is PetSure’s Customer Relations Manager and with a tenure close to 5 years, has intimate knowledge and experience with pet insurance. Using his Veterinary knowledge and experience he leads a team responsible for supporting vulnerable customers, managing complex claims and disputes as well contributing to enhancing PetSure’s products. Working in clinical practice and seeing first-hand the significant benefits offered by pet insurance for animal welfare, pet owners and vets, he was particularly drawn by the opportunity to work at PetSure.

Dr Oliver and his wife Anh are proud pet parents to Jack, a very loved and spoilt three-year-old Chihuahua cross, who they rescued from Blacktown pound.