About the webinar
Without a clear understanding of context and prognosis, pet owners will find it difficult to approve further investigations; where a diagnosis is unexpected, clients often need further information and time before they can make a decision.
In this session with Onswitch Founder Dr Alison Lambert, you’ll learn practical tips for discussing pet owner treatment plans confidently and consistently, both in a clinical and financial context. We’ll explore how to overcome common perceived barriers and help your team discuss appropriate payment options in order to support clients in providing the very best care for their pets.
We’ll look in detail at five communication concepts:
- 7 steps consult skills
- Now, soon, later
- Listen, empathise, personalise
- Peak-end theory
- Fewer words, said better
Using techniques shaped by each of these approaches you’ll be able to help more clients say yes to recommended treatment plans, and support owners to agree in paying for them.
Best for pet, best for owner, best for practice.