Terms of Use

Last updated: September 2026

1. About these Terms

These Terms of Use (Terms) govern your access to and use of the PetSure website at www.petsure.com.au and any associated webpages and online services operated by PetSure (Australia) Pty Ltd ABN 95 075 949 923 (PetSure, we, us or our) (Website).

By accessing or using the Website, you agree to these Terms. If you do not agree, you must not use the Website.

2. Changes to these Terms

We may amend these Terms from time to time. Changes take effect when published on the Website. Your continued use of the Website after updated Terms are published constitutes acceptance of those changes.

3. Use of the Website and Intellectual Property

Unless otherwise stated, the Website and its content, including text, articles, guides, graphics, images, logos, trade marks, software and other materials, are owned by or licensed to PetSure and are protected by intellectual property laws.

You may access the Website and view, download or print its content for your personal, lawful and non-commercial use only.

Without PetSure’s prior written consent, you must not:

copy, reproduce, republish, distribute, modify or commercially exploit Website content;
use Website content in connection with a comparison website, aggregator platform, recommendation service, review website, ranking, referral or lead generation service;
use robots, scrapers, crawlers or other automated means to access, collect or extract Website content or data;
use Website content to train, develop or improve an artificial intelligence system or model;
use PetSure trade marks, logos or branding; or

Nothing in these Terms grants you any licence or right to use intellectual property owned by or licensed to PetSure, except for the limited personal use expressly permitted above.

4. Prohibited Conduct

You must not interfere with the operation or security of the Website, introduce virus, malware or harmful code or attempt to gain unauthorised access to the Website or a connected system.

You must not, without PetSure’s prior written consent:

reproduce, copy, republish, upload, post, transmit, distribute or communicate Website content;
use Website content for commercial purposes;
sell, license, sublicense or otherwise exploit Website content;
create databases, repositories or archives containing Website content;
modify, adapt, translate or create derivative works from Website content;
frame, mirror or embed any part of the Website;
remove any copyright, trade mark or other proprietary notice;
interfere with or disrupt the Website or any related system;
introduce a virus, malware or other malicious code;
attempt to gain unauthorised access to any system, account, data or network connected with the Website; or
use the Website in any unlawful, misleading, deceptive, fraudulent or harmful manner.

5. Information on the Website

The information on the Website is provided for general information purposes only. While we endeavour to keep Website content accurate and current, we do not warrant that it is complete, accurate, reliable, current or suitable for any particular purpose. Website content may be changed, updated or removed without notice.

6. No Personal Advice

Unless expressly stated otherwise, information on the Website is general information only and has not been prepared having regard to your objectives, financial situation or needs. It does not constitute personal financial product advice, legal advice or veterinary advice, and is not a recommendation that any insurance product or service is suitable for you.

Before making a decision about an insurance product, you should consider your individual circumstances and read the relevant Product Disclosure Statement, Target Market Determination and other applicable disclosure documents. You should obtain independent professional advice where appropriate.

7. Privacy

Our Privacy Policy explains how PetSure collects, holds, uses and discloses personal information. By using the Website or providing personal information through it, you acknowledge that PetSure will handle personal information in accordance with its Privacy Policy and applicable law.

8. Third-Party Websites

The Website may contain links to websites or services operated by third parties. PetSure does not control or endorse those websites and is not responsible for their content, products, services, security or privacy practices. You access third-party websites at your own risk and subject to their terms.

9. Website Availability

We do not guarantee that the Website will always be available, uninterrupted, secure or free from errors or harmful components. We may change, suspend, restrict or discontinue any part of the Website at any time.

10. User Content and Communications

Where the Website allows you to submit an enquiry, feedback, comment, document or other content (User Content), you grant PetSure a non-exclusive, royalty-free, worldwide licence to use, reproduce, adapt and communicate that User Content to the extent reasonably required to respond to your submission, operate the Website, provide relevant services and improve our business.

You warrant that:

you own, or have all necessary rights and permissions to submit, the User Content;
the User Content is accurate to the best of your knowledge; and
the User Content does not infringe any third-party right or applicable law.

Do not submit sensitive information through the Website unless the relevant webpage specifically requests that information and you are satisfied it is appropriate to do so.

11. Australian Consumer Law and Liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.

Subject to the preceding paragraph and to the maximum extent permitted by law, PetSure excludes all conditions, guarantees, representations and warranties not expressly set out in these Terms and is not liable for any indirect, incidental, special or consequential loss arising out of or in connection with your access to or use of the Website.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia. You submit to the jurisdiction of the courts of New South Wales and courts entitled to hear appeals from those courts.

13. Contact Us

If you have a question about these Terms or wish to request permission to use Website content, please contact:

Entity	PetSure (Australia) Pty Ltd
ABN	95 075 949 923
Address	Level 1, 465 Victoria Avenue, Chatswood NSW 2067
Email	[email protected]

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