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More protection for pets– PetSure policy exclusions removed

Sydney, 5 July 2021: In an effort to help pet parents access more claimable conditions, PetSure are pleased to announce that infectious disease exclusions on comprehensive products with illness cover have been removed, effective 28 June 2021 for all existing and new customers. Amendments to Product Disclosure Statements will follow. 

This is the latest change from PetSure and comes as part of our continuous product development process, and as a response to feedback from pet owners, vets, and our Chief Veterinary Officer, Dr. Dani Hoolahan. This follows the other recent changes, including the most recent amend to how pre- existing conditions are handled. 

PetSure CEO, Alex Thomas, said: “At PetSure, we want pet parents to find the value in their pet insurance, as ultimately, it is a product that is made to be used. To deliver on this purpose, we’ve made this decision to remove infectious disease exclusions across our comprehensive pet insurance policies to help pet parents claim for more eligible conditions whilst also increasing the accessibility of high-quality veterinary care for their pets.” 

There are a number of infectious diseases that are included under this change, including: 

For Dogs: 

  • All forms of Kennel Cough
  • Parvovirus
  • Canine Distemper
  • Canine Influenza

For Cats:

  • Feline Immunodeficiency Virus (FIV)
  • Feline Leukaemia Virus (FeLV)
  • Calicivirus

To understand the full list of covered infectious diseases, policy holders should check with their individual providers.

For media enquiries, please contact: 

Ophelia Phu
+61 431 567 985 

[email protected] 

About PetSure, part of The Hollard Insurance Company 

  • PetSure provides a sense of security to half a million Australian pet owners.
  • We are three different businesses within one – a global leader in underwriting, claims processing and administration services.
  • As an insurance underwriting agency, we power the pet insurance propositions of more than 30 brands, including some of Australia’s most recognizable and prestigious brands, such as IAG, AAMI, Woolworths, RSPCA, PetBarn, Guide Dogs, Medibank, Bupa and HCF. 
  • As a global leader in pet insurance claims processing services we assess over half a million Australian claims each year and we are retained by leading pet insurers in the United Kingdom and the United States to provide claims processing services.
  • Administration services is our third business arm: the financial technology solution GapOnlyTM. GapOnlyTM is a paperless claims service whereby a customer can obtain claims approval within minutes, without ever leaving the Veterinary surgery. It transforms the claims experience with reduced out-of-pocket expenses and is progressively rolling-out to Veterinary surgeries and hospitals Australia-wide.
  • As an underwriter, administrator and fintech company, PetSure is helping to transform the pet healthcare experience of Australian and global pet parents, with a commitment to their lives with their pets. 
  • To find out more about PetSure, please visit
  • Any advice is general only and has not considered your personal circumstances, so may not be right for you. Cover is subject to the policy terms and conditions. You should consider the relevant Product Disclosure Statement or policy wording available from the relevant provider to decide if a product is right for you. Insurance products are issued by The Hollard Insurance Company Pty Ltd (ABN 78 090 584 473; AFSL 241436) and administered by PetSure (Australia) Pty Ltd (ABN 95 075 949 923; AFSL 420183) through our Authorised Representatives and our distribution partners.