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Policy tool hub

Your hub for policy management, claims support and condition-specific tools.

Request a pre-approval

Don’t stress over the cost of treatment. With a pre-approval, you can see whether an upcoming procedure or treatment by your Vet is covered by your pet insurance policy. To get started you just need to fill out the ‘request pre-approval’ form (found below) with your Vet, and we’ll take care of the rest.

Pre-existing condition policy review

A Pre-existing condition (PEC) refers to any signs or symptoms of a condition that existed before your policy started or during an applicable waiting period – so it’s not covered by your policy. But you can apply to have a PEC reviewed if your Vet certifies your pet has been symptom free of that condition for 18 months or more with the form found below.

Cruciate ligament policy review

Cruciate ligament conditions are typically subject to a six-month pet insurance policy waiting period, however pet parents can apply to have this waiting period waived at the beginning of their policy if they have a consultation with their Vet, who certifies that their pet has been examined, and apply for the waiver within 14 days of that initial examination. Find the form below.

Meet Zaplin #PetTale

Meet Zaplin #PetTale

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Jennifer & Zaplin, proud Guide Dogs Pet Insurance customers, May 2020

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