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Policy tool hub

Your hub for policy management, claims support and condition-specific tools.

Request a pre-approval

Don’t stress over the cost of treatment. With a pre-approval, you can see whether an upcoming procedure or treatment by your Vet is covered by your pet insurance policy. To get started you just need to fill out the ‘request pre-approval’ form (found below) with your Vet, and we’ll take care of the rest.

Pre-existing condition policy review

All temporary pre-existing conditions on PetSure-administered policies are automatically removed as an exclusion if your pet hasn’t shown signs of that condition for 18 consecutive months or more (pre or post insurance), so there’s nothing more for you to do. If you would still like to have a pre-existing condition on your policy reviewed you can do so anytime. Simply complete the pre-existing condition policy review form found below with your Vet and we’ll take care of the rest.

Cruciate ligament policy review

Cruciate ligament conditions are typically subject to a six-month pet insurance policy waiting period, however pet parents can apply to have this waiting period waived at the beginning of their policy if they have a consultation with their Vet, who certifies that their pet has been examined, and apply for the waiver within 14 days of that initial examination. Find the form below.

Meet Zaplin #PetTale

Meet Zaplin #PetTale

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Jennifer & Zaplin, proud Guide Dogs Pet Insurance customers, May 2020

Knowledge Hub

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We’re listening to you – recent Petsure product improvements for you and your pet

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New study from the University of Melbourne shows impact of pet insurance against economic euthanasia in pets

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Meet Kate, our first PetSure Vet Student Program Intern of 2021

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How to toilet train your puppy

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