Policy tool hub

Pre-approvals aren’t mandatory, but can provide you with additional reassurance. Just email [email protected] with the following:

• Policy number or policy holder and pet name
• Name of condition being treated and proposed procedure
• Name of your regular vet and the vet where the procedure will take place
• An itemised estimate of costs relating to the procedure (optional)

A pre-approval will not be valid unless we have agreed to it in writing.

All temporary pre-existing conditions on PetSure-administered policies are automatically removed as an exclusion if your pet hasn’t shown signs of that condition for 18 consecutive months or more (pre or post insurance), so there’s nothing more for you to do. If you would still like to have a pre-existing condition on your policy reviewed you can do so anytime. Simply complete the pre-existing condition policy review form found below with your Vet and we’ll take care of the rest.

Cruciate ligament conditions are typically subject to a six-month pet insurance policy waiting period, however pet parents can apply to have this waiting period waived at the beginning of their policy if they have a consultation with their Vet, who certifies that their pet has been examined, and apply for the waiver within 14 days of that initial examination. Find the form below.