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Meet The Experts

Get to know more about our authors

Dr Betty Chan

BVSc | IVAS Cert

  • Dr Betty Chan is a cat lover with a special interest in exotic animals and alternative medicine. She has worked in a very busy practice in Hong Kong for 12 years before moving to Australia to continue her career in… Read more

Dr Kylie Mitchell

BVSc (hons) | BAppSc | Grad Cert Man Veterinary Advisor and Relationship Manager

  • Dr Kylie Mitchell is a veterinarian with over 18 years’ experience in animal health and welfare, including in the veterinary and pet insurance industries. She studied at University of Queensland and completed a Bachelor of Applied Science with an Extended… Read more


Chief Feline Officer

  • As PetSure’s Chief Feline Officer, Eunice is responsible for championing the cause for feline health and equal rights recognition for cats. Starting her career as an administrative feline assistant to the CMO, Eunice quickly asserted her leadership expertise and was… Read more

Dr Oliver Conradi


  • Prior to joining PetSure, Dr Oliver Conradi worked as a Small Animal Veterinarian in Sydney treating dogs, cats, pocket pets and native wildlife. Having grown up with dogs and cats he quickly developed a passion for all animals, large and… Read more

Dr Dani Hoolahan

BSc BVMS DACVD Board Certified Veterinary Dermatologist®

  • Dr Dani graduated from Murdoch University in 2007 with honours. She worked in busy, small animal general practices both in Sydney, Australia and Portland, Oregon before completing a dermatology internship in Perth, Western Australia and then moving to the University… Read more

Alex Hawker

  • Alex Hawker is a business improvement and product owner professional at PetSure, with over 9 years’ defining and delivering strategy through operational transformation across core business functions, including Claims, Digital and Customer Experience, with complimentary experience designing, building and taking… Read more

Caroline Zambrano

Master of Arts Journalism & Mass Communication

  • Caroline Zambrano is a pet journalist with nearly 20 years experience in the pet industry, editing and writing for a number of pet and lifestyle media. As founder/director of PetJourno, she also does PR for the pet industry promoting their… Read more


  • PetSure people include subject matter experts who are passionate about pets, their health and wellbeing. The content is written in collaboration with our veterinary professionals/experts. All the articles are are Fact Checked. Read more

Fact Checked

All our articles, guides or partner reviews on our site are fact-checked before being published. The team also regularly reviews the website content to ensure that the information we’re presenting is still accurate. What is Fact Checked?