Vets - PetSure

We’ve extended our emergency boarding cover for all customers directly impacted by the recent floods in NSW & QLD. We’ll cover all the costs of emergency boarding for pet insurance policies administered by PetSure until 31 May 2022, regardless of the policy type. Customers can submit their invoices to [email protected].

Say goodbye to paper with eClaims

Paperless claiming

Our paperless eClaims service lets Vets submit clinical notes and invoices directly to our claims team for quick assessment, so clients can leave the practice knowing their claim is underway.

Australia-wide service

Helping more than 1,000 Vet clinics across Australia, the service integrates easily with RxWorks, ezyVet, CHS Vet and OpenVPMS Vet practice management software systems.

Get in touch

Want eClaims for your practice?

Call 1300 838 457 or email [email protected] and a member
of the team will be in touch soon.

Claim on the spot with GapOnly™

Innovating the pet insurance claims experience, GapOnly™ reviews and calculates your client’s claim while they’re still in-clinic.

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Our Vet Helpline is here to help

Our free Vet Helpline is open to all veterinary professionals for claims and pet insurance product assistance. The Helpline can be accessed by calling 1300 838 457, or by emailing [email protected] for non-urgent queries.

Meet Jensen

“When Jensen started vomiting and was very lethargic, we got worried and took him to see the Vet… They discovered a mass in his stomach, and he went into surgery where the Vet found between 50 and 80 hair ties and rubber bands. The Veterinary surgeon had never found that… Read more

“When Jensen started vomiting and was very lethargic, we got worried and took him to see the Vet… They discovered a mass in his stomach, and he went into surgery where the Vet found between 50 and 80 hair ties and rubber bands. The Veterinary surgeon had never found that many inside a cat!

Jensen’s surgery went well, and he is all recovered now, which is such a relief. It was also a massive relief to know we had RSPCA Pet Insurance that covered most of the cost associated with his surgery and care. It meant that we didn’t have to make the impossible [choice] as to whether we could afford to pay more than $5,000 in Vet bills. The Vet even lodged the claim for us and the refund for the surgery came into our account within five days.

It goes without saying that we now keep all hair ties and elastics securely stored in sealed containers. And that Jensen is still with RSPCA Pet Insurance.”

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Sandra, proud pet parent and RSPCA Pet Insurance customer, July 2020.

Supporting veterinary professionals

Championing the profession and industry

PetSure is an active participant in the Veterinary space, championing innovation and research in pet health, as well as supporting a range of initiatives for current and future Vets.

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Unique career opportunities

Did you know our highly skilled claims team includes Vets and Vet nurses to ensure each claim is processed to the highest standard for our customers? If you’re a Vet or Vet nurse looking for a change, visit our Careers page for current opportunities.

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