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Our complaints process

At PetSure we’re always working to be better, and we care about providing the best possible experience for our customers.


Send an email to [email protected]


Post your complaint to PetSure Customer Relations, Locked Bag 9021, Castle Hill NSW 1765


Call us at 1800 955 585 Monday – Friday, 8:00am – 8:00pm AEST (except public holidays)