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Our complaints process

At PetSure we’re always working to be better, and we care about providing the best possible experience for our customers.

Online form

Please complete the online form


Post your complaint to PetSure Customer Relations, Locked Bag 9021, Castle Hill NSW 1765


Call us at 1800 955 585 Monday – Friday, 8:00am – 8:00pm AEST (except public holidays)