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With a lot of pet parents doing it tough at the moment, we’re here to help. If you’re in a vulnerable domestic position or experiencing financial difficulty, please contact us at Current circumstances have changed our method of service delivery, so please make claims and enquiries via your Pet Portal or by emailing your pet insurance provider for fast-tracking by our dedicated team.

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Need help managing your pet insurance policy?

When your furry friend needs treatment, the last thing you want to be worrying about is how to make a pet insurance claim. Get a head start by checking out these handy policy management tools for extra peace of mind.

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Frequently asked questions

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What is pet insurance?

Pet insurance helps provide peace of mind that you’ll be able to protect your pet should they suffer an unexpected illness or injury.

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Does pet insurance cover pre-existing conditions?

Pet insurance policies are there to protect against the unexpected so for this reason, claims relating to pre-existing conditions are not covered. This helps keep coverage fair for all customers…

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What is a pre-existing condition?

A pre-existing condition refers to any health condition (diagnosed or otherwise) that your pet has shown signs of before the purchase of a pet insurance policy…

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Will my premium increase every year?

Yes, your premium will increase each year. This is for two main reasons.

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In the community

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Enabling our future Vets

In its seventh year, the PetSure Scholarship program helps two animal loving kids attend the Future Vet Kids Camp, helping nurture their passion for all animals big and small.

Meet our 2021 Scholarship winners
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NSW flood emergency support

We’re proud to support Vets Beyond Borders, a registered charity network of highly experienced Vet and Vet Nurses, in their NSW flood emergency response to deliver exceptional care to those pets who need it most. To learn more and support this wonderful charity, click the link below.

Meet Vets Beyond Borders

Meet Charlie #PetTale

Meet Charlie #PetTale

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Alison & Charlie, proud RSPCA Pet insurance customers, May 2020

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Explore pet insurance policies

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Find a pet 
insurance partner

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See our vet services guide

Claim on the spot with GapOnly™

Innovating the pet insurance claims experience, GapOnly™ reviews and calculates your pet insurance claim while you’re still at the vet. You simply pay the gap and go.

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Knowledge hub

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Tips on raising a well-rounded pooch

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Affenpinscher | breed profile

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English Springer Spaniel

English Springer Spaniel | breed profile

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Italian Greyhound

Italian Greyhound | breed profile

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