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With a lot of pet parents doing it tough at the moment, we’re here to help. If you’re in a vulnerable domestic position or experiencing financial difficulty, please contact us at help@petsure.com.au. Current circumstances have changed our method of service delivery, so please make claims and enquiries via your Pet Portal or by emailing your pet insurance provider for fast-tracking by our dedicated team.

Paws & Learn
with PetSure

Join our Chief Veterinary Officer Dr Dani Hoolahan and leading industry experts as they share their knowledge on all things pet care and wellbeing ready for you to watch anywhere, anytime.

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Need help managing your pet insurance policy?

When your furry friend needs treatment, the last thing you want to be worrying about is how to make a pet insurance claim to help cover eligible costs. Get a head start by checking out these handy policy management tools for extra peace of mind and certainty.

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Frequently asked questions

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What is pet insurance?

Pet insurance helps provide peace of mind that you’ll be able to protect your pet should they suffer an unexpected illness or injury.

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Does pet insurance cover pre-existing conditions?

Pet insurance policies are there to protect against the unexpected so for this reason, claims relating to pre-existing conditions are not covered. This helps keep coverage fair for all customers…

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What is a pre-existing condition?

A pre-existing condition refers to any health condition (diagnosed or otherwise) that your pet has shown signs of before the purchase of a pet insurance policy…

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Will my premium increase every year?

Yes, your premium will increase each year. This is for two main reasons.

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In the community

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Enabling our future Vets

In its seventh year, the PetSure Scholarship program helps two animal loving kids attend the Future Vet Kids Camp, helping nurture their passion for all animals big and small.

Meet our 2021 Scholarship winners
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Our commitment to wildlife

We’ve partnered with Vets Beyond Borders and Taronga Zoo to help six Veterinary professionals across Australia learn more about native wildlife treatment and care.

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Meet Charlie #PetTale

Meet Charlie #PetTale

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Alison & Charlie, proud RSPCA Pet insurance customers, May 2020

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Explore pet insurance policies

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Find a pet 
insurance partner

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See our vet services guide

Claim on the spot with GapOnly™

Innovating the pet insurance claims experience, GapOnly™ reviews and calculates your pet insurance claim while you’re still at the vet. You simply pay the gap and go.

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Knowledge hub

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Brave Bosley | #PetTale

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Future Vet Kids Campers watch a surgery

A day in the life of a Future Vet Kids Camper

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2021 Future Vet Kids Camp PetSure Scholarship winners

Introducing our 2021 Future Vet Kids Camp Scholarship winners

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Summer safety with your pet

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