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With a lot of pet parents doing it tough at the moment, we’re here to help. If you’re in a vulnerable domestic position or experiencing financial difficulty, please contact us at help@petsure.com.au. Current circumstances have changed our method of service delivery, so please make claims and enquiries via your Pet Portal or by emailing your pet insurance provider for fast-tracking by our dedicated team.

Paws & Learn with our
free webinar series

Paws & Learn with our Chief Vet Dr Dani Hoolahan and a range of industry experts with our new webinar series! With topics curated just for pet parents and Vets, these informative and interactive sessions are not to be missed.

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Upcoming webinars

Paws & Learn with our industry experts in these free, upcoming webinars.
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10
Feb
Vets

Positive practice for Veterinarians

In this webinar with leading worldwide authority on Veterinary wellbeing Dr Nadine Hamilton, we’ll discuss the role clients play within Veterinary practice, and the steps your clinic can take to help develop and maintain a happy and healthy workplace by managing client expectations and dealing with those dreaded difficult conversations.

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10
Mar
Vets

Connect with your clients – marketing without bull….

This webinar exclusively for Vet clinics with Engage Media’s Chief Content Officer Rob Johnson is mainly about digital marketing with Facebook, Google, Instagram, blogs etc – but more than that, it’s about how marketing actually works. It will side-step all the jargon about SEO, CMOs, APIs and AI that figures out your ROI (return on investment) and cut to the basics. It’ll explain how marketing is different to advertising; how digital media has made marketing cheaper and easier than ever; and why you, as a Vet, are in a better position to win at marketing than the biggest marketing agencies in the world.

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Dog training
19
May

Pet owners

Dog training tips & tricks

Whether you’re welcoming a new dog into the household, want training tips for puppies and adult dogs, or looking at general pet behavioural patterns, you won’t want to miss this interactive webinar with PetSure Chief Dog Wrangler and dog trainer extraordinaire Ilsa Ford-Foreman. With plenty of time for Q&A’s, it’s your opportunity to chat with a qualified training expert to get assistance with your own pets.

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9
Jun
Vets

Getting comfortable talking about the cost of care

In this session with Onswitch Founder Dr Alison Lambert, you’ll learn five communication concepts and practical tips for discussing pet owner treatment plans confidently and consistently, both in a clinical and financial context. We’ll explore how to overcome common perceived barriers and help your team discuss appropriate payment options in order to support clients in providing the very best care for their pets.

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Frequently asked questions

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What is pet insurance?

Pet insurance helps provide peace of mind that you’ll be able to protect your pet should they suffer an unexpected illness or injury.

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Does pet insurance cover pre-existing conditions?

Pet insurance policies are there to protect against the unexpected so for this reason, claims relating to pre-existing conditions are not covered. This helps keep coverage fair for all customers…

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What is a pre-existing condition?

A pre-existing condition refers to any health condition (diagnosed or otherwise) that your pet has shown signs of before the purchase of a pet insurance policy…

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Will my premium increase every year?

Yes, your premium will increase each year. This is for two main reasons.

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Peace of mind with these policy tools

When your furry friend needs treatment, the last thing you want to be worrying about is how to make a pet insurance claim to help cover eligible costs. Get a head start by checking out these handy policy management tools for extra peace of mind and certainty.

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Meet Charlie #PetTale

Meet Charlie #PetTale

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Alison & Charlie, proud RSPCA Pet insurance customers, May 2020

In the community

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Supporting our future vets

We're proud to partner with the Future Vets Kids Camp to help two budding vets attend the program each year.

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Creating unique work experiences

Students uncover new career path possibilities whilst visiting PetSure as part of the University of Technology Sydney’s Galuwa Business and Law program.

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Explore pet insurance policies

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Find a pet 
insurance partner

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See our vet services guide

Claim on the spot with GapOnly™

Innovating the pet insurance claims experience, GapOnly™ reviews and calculates your pet insurance claim while you’re still at the vet. You simply pay the gap and go.

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Knowledge hub

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Purchasing pet insurance? Ask these questions first

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What is a pre-existing condition?

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PetSure Pet Health Monitor

Explore Australia’s latest pet health trends with the PetSure Pet Health Monitor

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Taking the pain out of pre-existing conditions – new PetSure policy features introduced

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