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With a lot of pet parents doing it tough at the moment, we’re here to help. If you’re in a vulnerable domestic position or experiencing financial difficulty, please contact us at help@petsure.com.au. Current circumstances have changed our method of service delivery, so please make claims and enquiries via your Pet Portal or by emailing your pet insurance provider for fast-tracking by our dedicated team.

Emergency boarding assistance for flood-affected #PetSurePets

We’ve extended our emergency boarding cover for all pet insurance policies administered by PetSure to help those in NSW & QLD affected by the recent floods – no matter the policy type. That means if you are a PetSure customer who requires access to emergency boarding for your insured pets as a direct result of the floods in NSW/QLD, we’ll cover the costs of that emergency boarding until Monday 26 April 2021. Meet our partners to see if your pet insurance policy is administered by PetSure, and stay safe everyone.

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Need help managing your pet insurance policy?

When your furry friend needs treatment, the last thing you want to be worrying about is how to make a pet insurance claim to help cover eligible costs. Get a head start by checking out these handy policy management tools for extra peace of mind and certainty.

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Frequently asked questions

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What is pet insurance?

Pet insurance helps provide peace of mind that you’ll be able to protect your pet should they suffer an unexpected illness or injury.

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Does pet insurance cover pre-existing conditions?

Pet insurance policies are there to protect against the unexpected so for this reason, claims relating to pre-existing conditions are not covered. This helps keep coverage fair for all customers…

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What is a pre-existing condition?

A pre-existing condition refers to any health condition (diagnosed or otherwise) that your pet has shown signs of before the purchase of a pet insurance policy…

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Will my premium increase every year?

Yes, your premium will increase each year. This is for two main reasons.

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In the community

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Enabling our future Vets

In its seventh year, the PetSure Scholarship program helps two animal loving kids attend the Future Vet Kids Camp, helping nurture their passion for all animals big and small.

Meet our 2021 Scholarship winners
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NSW flood emergency support

We’re proud to support Vets Beyond Borders, a registered charity network of highly experienced Vet and Vet Nurses, in their NSW flood emergency response to deliver exceptional care to those pets who need it most. To learn more and support this wonderful charity, click the link below.

Meet Vets Beyond Borders

Meet Charlie #PetTale

Meet Charlie #PetTale

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Alison & Charlie, proud RSPCA Pet insurance customers, May 2020

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Explore pet insurance policies

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Claim on the spot with GapOnly™

Innovating the pet insurance claims experience, GapOnly™ reviews and calculates your pet insurance claim while you’re still at the vet. You simply pay the gap and go.

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Knowledge hub

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New study from the University of Melbourne shows impact of pet insurance against economic euthanasia in pets

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Meet Kate, our first PetSure Vet Student Program Intern of 2021

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How to toilet train your puppy

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Chocolate toxicity in dogs

Chocolate toxicity in dogs

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