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With a lot of pet parents doing it tough at the moment, we’re here to help. If you’re in a vulnerable domestic position or experiencing financial difficulty, please contact us at help@petsure.com.au. Current circumstances have changed our method of service delivery, so please make claims and enquiries via your Pet Portal or by emailing your pet insurance provider for fast-tracking by our dedicated team.

Paws & Learn with our
free webinar series

Paws & Learn with our Chief Vet Dr Dani Hoolahan and a range of industry experts with our new webinar series! With topics curated just for pet parents and Vets, these informative and interactive sessions are not to be missed.

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Upcoming webinars

Paws & Learn with our industry experts in these free, upcoming webinars.
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Woman holding her pet's paw
15
Jul

Pet owners

Healthy pets, happy wallets with GapOnly™

Are you using GapOnly™ with your pet insurance policy to save on eligible out of pocket vet expenses? In this session GapOnly™ Senior Product Manager Alex Hawker will explain how GapOnly™ works, share details of our vet and pet insurance partners, and show the many ways you can utilise GapOnly™ for additional peace of mind and out-of-pocket savings on eligible treatment costs.

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Man working on his laptop with his pet dog on his lap
5
Aug
Vets

Telemedicine for Veterinary Practice

With increased social distancing and pet owners requesting more in-home services, we asked Dr Claire Jenkins from leading pet tele-health services provider Vetchat about her tips and tricks on implementing telemedicine into practice.

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Man and his pet playing while they lay in bed
14
Oct

Pet owners

Pets: the best form of therapy

Pets really are the best medicine! In this webinar we meet Dr Nadine Hamilton from Positive Psych Solutions, a specialist and leading global authority on veterinary well-being, and discuss the many positive benefits of pet ownership – including improved mental health. If you’re looking for an excuse to add another furry family member to the mix – then this one’s not to be missed.

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Frequently asked questions

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What is pet insurance?

Pet insurance helps provide peace of mind that you’ll be able to protect your pet should they suffer an unexpected illness or injury.

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Why aren’t pre-existing conditions covered?

Pet insurance exists to cover the unexpected. If a pet is already suffering from a condition or ailment, it’s no longer unexpected – therefore, won’t be covered under insurance.

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What is a pre-existing condition?

A pre-existing condition refers to any condition that shows signs or symptoms before your policy started, or during the applicable waiting period, and is therefore not covered under the policy.

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Will my premium increase every year?

Yes, your premium will increase each year. This is for two main reasons.

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In the community

Kids practicing performing CPR on a dog

Supporting our future vets

We’re proud to partner with the Future Vets Kids Camp to help two budding vets attend the program each year.

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Teenagers attending class

Creating unique work experiences

Students uncover new career path possibilities whilst visiting PetSure as part of the University of Technology Sydney’s Galuwa Business and Law program.

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Explore pet insurance policies

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Find a pet 
insurance partner

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See our vet services guide

Claim on the spot with GapOnly™

Innovating the pet insurance claims experience, GapOnly™ reviews and calculates your pet insurance claim while you’re still at the vet. You simply pay the gap and go.

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Knowledge hub

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Ragdoll cat breed

Ragdoll cat | breed profile

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Meet Stanley – champion snorer and allergy boy | #PetTale

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Meet Bodie – the ‘gift of kings’ with an allergy weakness

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Scent and seek dog training game | #PetSurePets

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