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With a lot of pet parents doing it tough at the moment, we’re here to help. If you’re in a vulnerable domestic position or experiencing financial difficulty, please contact us at help@petsure.com.au. Current circumstances have changed our method of service delivery, so please make claims and enquiries via your Pet Portal or by emailing your pet insurance provider for fast-tracking by our dedicated team.

If you’re in isolation at home and need to talk to a vet, PetSure has teamed up with Woolworths to offer all pet parents with a pet insurance policy administered by PetSure two free online vet consultations in April. Scroll down for more details or visit petsure.vetchat.com.au

Free remote vet
consultations in April^

Keep your furbaby happy at home this April^ with the help of two free online vet consults, funded by a new joint initiative between PetSure and Woolworths.

The Vetchat service lets pet owners choose between a text or video consultation with an experienced Australian vet, and be connected within minutes with no appointments necessary.

All pet parents with a pet insurance policy administered by PetSure have access to the offer, which can help provide peace of mind for an everyday pet health concern or next steps in a more serious situation whilst at home.^

To access the offer please click the button below and enter your pet insurance policy number.

Access offer

In the community

Kids practicing performing CPR on a dog

Supporting our future vets

We’re proud to partner with the Future Vets Kids Camp to help two budding vets attend the program each year.

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Teenagers attending class

Creating unique work experiences

Students uncover new career path possibilities whilst visiting PetSure as part of the University of Technology Sydney’s Galuwa Business and Law program.

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Frequently asked questions

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What is pet insurance?

Pet insurance helps provide peace of mind that you’ll be able to protect your pet should they suffer an unexpected illness or injury.

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Why aren’t pre-existing conditions covered?

Pet insurance exists to cover the unexpected. If a pet is already suffering from a condition or ailment, it’s no longer unexpected – therefore, won’t be covered under insurance.

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What is a pre-existing condition?

A pre-existing condition refers to any condition that shows signs or symptoms before your policy started, or during the applicable waiting period, and is therefore not covered under the policy.

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Will my premium increase every year?

Yes, your premium will increase each year. This is for two main reasons.

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Explore pet insurance policies

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Find a pet 
insurance partner

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See our vet services guide

Claim on the spot with GapOnly™

Innovating the pet insurance claims experience, GapOnly™ reviews and calculates your pet insurance claim while you’re still at the vet. You simply pay the gap and go.

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Knowledge hub

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Coronaviruses/COVID-19 and your pets – what you need to know

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Chocolate. Delicious for us, toxic for pets.

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Australian bushfire emergency response – vulnerable pets

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Consequences and management of canine Brachycephaly in veterinary practice

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