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With a lot of pet parents doing it tough at the moment, we’re here to help. If you’re in a vulnerable domestic position or experiencing financial difficulty, please contact us at Current circumstances have changed our method of service delivery, so please make claims and enquiries via your Pet Portal or by emailing your pet insurance provider for fast-tracking by our dedicated team.

If you’re in isolation at home and need to talk to a vet, PetSure has teamed up with Woolworths to offer all pet parents with a pet insurance policy administered by PetSure two free online vet consultations in April. Scroll down for more details or visit

Free remote vet
consultations in April^

Keep your furbaby happy at home this April^ with the help of two free online vet consults, funded by a new joint initiative between PetSure and Woolworths.

The Vetchat service lets pet owners choose between a text or video consultation with an experienced Australian vet, and be connected within minutes with no appointments necessary.

All pet parents with a pet insurance policy administered by PetSure have access to the offer, which can help provide peace of mind for an everyday pet health concern or next steps in a more serious situation whilst at home.^

To access the offer please click the button below and enter your pet insurance policy number.

Access offer

In the community

Kids practicing performing CPR on a dog

Supporting our future vets

We’re proud to partner with the Future Vets Kids Camp to help two budding vets attend the program each year.

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Teenagers attending class

Creating unique work experiences

Students uncover new career path possibilities whilst visiting PetSure as part of the University of Technology Sydney’s Galuwa Business and Law program.

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Frequently asked questions

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What is pet insurance?

Pet insurance helps provide peace of mind that you’ll be able to protect your pet should they suffer an unexpected illness or injury.

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Why aren’t pre-existing conditions covered?

Pet insurance exists to cover the unexpected. If a pet is already suffering from a condition or ailment, it’s no longer unexpected – therefore, won’t be covered under insurance.

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What is a pre-existing condition?

A pre-existing condition refers to any condition that shows signs or symptoms before your policy started, or during the applicable waiting period, and is therefore not covered under the policy.

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Will my premium increase every year?

Yes, your premium will increase each year. This is for two main reasons.

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Explore pet insurance policies

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Find a pet 
insurance partner

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See our vet services guide

Claim on the spot with GapOnly™

Innovating the pet insurance claims experience, GapOnly™ reviews and calculates your pet insurance claim while you’re still at the vet. You simply pay the gap and go.

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Knowledge hub

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Coronaviruses/COVID-19 and your pets – what you need to know

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Chocolate. Delicious for us, toxic for pets.

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Australian bushfire emergency response – vulnerable pets

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Consequences and management of canine Brachycephaly in veterinary practice

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