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With a lot of pet parents doing it tough at the moment, we’re here to help. If you’re in a vulnerable domestic position or experiencing financial difficulty, please contact us at help@petsure.com.au. Current circumstances have changed our method of service delivery, so please make claims and enquiries via your Pet Portal or by emailing your pet insurance provider for fast-tracking by our dedicated team.

Paws & Learn with our
free webinar series

Paws & Learn with our Chief Vet Dr Dani Hoolahan and a range of industry experts with our new webinar series! With topics curated just for pet parents and Vets, these informative and interactive sessions are not to be missed.

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Upcoming webinars

Paws & Learn with our industry experts in these free, upcoming webinars.
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Man holding his dog at the vet. They are both wearing an Elizabethan collar.
3
Jun
Vets

COVID-19 and pets – who is at risk?

Join international Veterinary Medicine Specialist Professor Vanessa Barrs as we discuss the facts about COVID-19, with simple explanations of experimental transmission studies in companion animals and guidance on how to answer even the curliest of questions.

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Woman using a laptop with her pet by her side
10
Jun

Pet owners

COVID-19 and pets – the facts

If you’re feeling overwhelmed by all the COVID-19 news and just want the facts for your furry family members, this session is for you.
Join Dr Michael Linton, a Specialist in Veterinary Internal Medicine as we discuss the facts on Coronaviruses in dogs and cats, SARS-CoV-2 developments in pets, and showcase how Veterinarians are helping keep pets and pet parents safe throughout the COVID-19 pandemic.

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Boy happily taking his dog for a walk.
17
Jun

Pet owners

Setting up your new pet for success

Many people have acquired new pets while they have been at home during COVID-19. These pets, as well as those that have been part of our lives for much longer, have provided us with much comfort and companionship during these difficult and unprecedented times. But when we return to ‘the new normal’, how can we help our pets transition too? Veterinary Specialist of Behavioural Medicine, Dr Kersti Seksel is here to help.

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Dog looking sad as he looks through a hole in the door
24
Jun

Pet owners

Helping pets avoid separation anxiety

Pets with separation anxiety experience distress when they cannot be with their family. It is a medical problem that has several underlying factors, and is commonly experienced by many of our pets. This webinar with Veterinary Specialist of Behavioural Medicine, Dr Kersti Seksel will cover how to recognise separation anxiety and what can be done to help your pet cope better with separation.

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Owner holding his pet's paws
1
Jul

Pet owners

Get the most from your pet insurance

Pets are an important part of our families, and the decision to insure them can help protect them from life’s little surprises. In this session Dr Oliver Conradi, Veterinarian and PetSure Customer Relations Manager will provide tips on how to get the most out of your pet insurance policy, including how to submit a claim, and how to check whether your pet’s treatment will be covered by your policy before treatment takes place for extra peace of mind.

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Man petting woman's dog
8
Jul
Vets

Help clients claim on the spot with GapOnly™

Learn how GapOnly™ can help your clinic provide a better pet insurance claims experience by providing on-the-spot claims assessment and benefit reimbursement with GapOnly™ Business Development Manager Alex Hawker.

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Woman holding her pet's paw
15
Jul

Pet owners

Healthy pets, happy wallets with GapOnly™

Are you using GapOnly™ with your pet insurance policy to save on eligible out of pocket vet expenses? In this session GapOnly™ Senior Product Manager Alex Hawker will explain how GapOnly™ works, share details of our vet and pet insurance partners, and show the many ways you can utilise GapOnly™ for additional peace of mind and out-of-pocket savings on eligible treatment costs.

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Man working on his laptop with his pet dog on his lap
5
Aug
Vets

Telemedicine for Veterinary Practice

With increased social distancing and pet owners requesting more in-home services, we asked Dr Claire Jenkins from leading pet tele-health services provider Vetchat about her tips and tricks on implementing telemedicine into practice.

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Man and his pet playing while they lay in bed
14
Oct

Pet owners

Pets: the best form of therapy

Pets really are the best medicine! In this webinar we meet Dr Nadine Hamilton from Positive Psych Solutions, a specialist and leading global authority on veterinary well-being, and discuss the many positive benefits of pet ownership – including improved mental health. If you’re looking for an excuse to add another furry family member to the mix – then this one’s not to be missed.

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Frequently asked questions

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What is pet insurance?

Pet insurance helps provide peace of mind that you’ll be able to protect your pet should they suffer an unexpected illness or injury.

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Why aren’t pre-existing conditions covered?

Pet insurance exists to cover the unexpected. If a pet is already suffering from a condition or ailment, it’s no longer unexpected – therefore, won’t be covered under insurance.

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What is a pre-existing condition?

A pre-existing condition refers to any condition that shows signs or symptoms before your policy started, or during the applicable waiting period, and is therefore not covered under the policy.

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Will my premium increase every year?

Yes, your premium will increase each year. This is for two main reasons.

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In the community

Kids practicing performing CPR on a dog

Supporting our future vets

We’re proud to partner with the Future Vets Kids Camp to help two budding vets attend the program each year.

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Teenagers attending class

Creating unique work experiences

Students uncover new career path possibilities whilst visiting PetSure as part of the University of Technology Sydney’s Galuwa Business and Law program.

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Explore pet insurance policies

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Find a pet 
insurance partner

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See our vet services guide

Claim on the spot with GapOnly™

Innovating the pet insurance claims experience, GapOnly™ reviews and calculates your pet insurance claim while you’re still at the vet. You simply pay the gap and go.

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Knowledge hub

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Staffordshire Bull Terrier (Staffy) | breed profile

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Leading pet dermatologist Dr Dani Hoolahan joins PetSure as new Chief Veterinary Officer

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Is your older pet slowing down? They might be showing signs of arthritis

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Vetchat – an important new solution for vets, pets and pet parents

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