Healthy pets, happy wallets with GapOnly®

Thank you so much for joining us for our next pet parent webinar in the PetSure Paws and Learn series. I’m Dani Hoolahan, Chief Veterinary Officer at PetSure and I’m your host and moderator for today’s session. tonight’s webinar on healthy pets and happy wallets with GapOnly is brought to you by PetSure and Alex Walker.

The speaker for tonight’s webinar is Alex Walker. Alex is a product owner professional at PetSure with over eight years experience designing, building and taking to market online products that meet consumer needs in various sectors. Currently, Alex is leading the national rollout of pet shores FinTech business gap only a service that innovates the pet insurance claims experience by providing on the spot claims assessment in veterinary clinics for eligible expenses. To date, more than 6000 pet parents have benefited from less out of pocket expenses, with GapOnly with more than 300 Vet Clinic partners across Australia now offering this service and more being added every day. So without any further delay, I would now like to hand you over to Alex.

Dani thanks to everybody for tuning into today’s webinar that can only then before I get started do just need to read out a very short general warning notice. So any advice provided in this webinar is general only and is not considered your personal circumstances. So that may not be right for you. Okay, so in today’s webinar, I’m going to talk about why get only and they’re going to cover up how you can use that only when clearly under your pet insurance policy, and we’re going to talk about how you can share your experiences of gap paying me when claiming to get the money is designed to help you focus on the health of your pet and not the cost of treatment offering new financial legal in the media most we’ve got only you get on the spot access to your pet insurance benefit. So rather than paying the full vet invoice upfront, and then claiming for investment, it can lead you out of pocket for a number of days. With GapOnly you simply pay the gap and go

Here is our latest innovation adventures planning where you pay the GapOnly which is a portion of your invoice and is not covered under your pet insurance policy. And where your insurance provider pays the rest of your invoice your insurance benefit directly to your vet. therefore reducing your out of pocket expense.

If I need prior to working in partnership with a following pet insurance brands, little penalty insured with one of the 11 Pet Insurance brands then you can use GAAP only at any participating gathering debt.

To get plenty of really single fee to use. All you need to simply do is ask your vet to submit your claim as again. You can do this when you make the appointment with your vet or you can do this when you arrive in clinic for the consultation. Or when you arrive in clinic to drop off your pet for surgery. And then when it comes to setting your invoice with your vet, you simply pay the gap. The portion of the invoice is not covered by your insurance policy and go and sin after leaving your vet clinic. You then receive a benefit summary from your pet insurance provider either via email or post depending on your method of preferred contact. And we will outline in detail your claim.

And for added peace of mind you can also request a pre approval which needs before you even commit to treatment you could have a level of certainty about whether you’re covered for that treatment. So to give you a real example, if you have a eligible bill for $2,000 and your pet insurance policy covers up to 80% of that treatment cost then you only pay $400 which is the portion of the invoice is not covered by your provincial policy. And the $1,600 is then paid by your insurance provider straight to Vat. So rather than paying $2,000 upfront and then claiming for the $1,600 You just pay the following $2 and your insurance provider page of that to $1,600. So to start your own case experience you certainly defined your places.

And you can do this by logging on to GapOnly.com today you for the latest list of GapOnly sites.

So GapOnly is now available at more than 350 Parliament’s nationwide with more being added daily. Now if you don’t find that your nearest officers that is listed on our website, then please do get in touch with us by emailing inquiries at GapOnly.com today you and we’re looking to do it for you.

But I do just happen to be clear they’re not all vets can technically asset GapOnly at the current time. But again we’ll reach out to your vets to find out whether or not they can and are willing to get connected to get only you can also look out for the orange across the various vet network. So when a bet on boards on to get only the often promote within clinics, you might see the a4 poster in the reception area that clearly outlines the offer on the spot claiming we’ve got a lead or you might find the scale of the decal on their window or on their reception desk. Get only it can be used for all your eligible pet insurance claims both big and small. If your pet is having surgery or requires hospitalisation manual vet can submit your claim before you arrive for the discharge appointments. That way after your discharge appointments, you simply pay the gap and go for consultations. Your vet can submit your GapOnly claim on the spot while you’re waiting clinic immediately after the consultation. But of course, all times you just need to give you a bet the verbal consent to submit the claim on your back.

To get back is already making a real difference to customers in terms of their reduction in out of pocket expense. So the average out of pocket reduction per claim is currently just over $550 and so far the largest single added pocket reduction in upfront costs is over $12,000 from surgery. Okay, so get only pre approvals. If your pet has an upcoming surgery or scheduled hospital visit for extra peace of mind you can request a pre approval for your pet treatment with get only to know whether your pet dream and costs will be covered under your pet insurance policy ahead of time. To get an onslaught pre approval, you simply need to ask your vet to request a pre approval with your insurance provider and then take care of it for it to happen has been in market now for about 12 months and we’re finding that many customers are really enjoying the experience. And you can see here that it’s been a various testimonials from customers who really talk positively about the gap and experience the main sort of benefits are around the on the stock components having your claim processed on the spot whilst you’re waiting clinic. Whereas a lot of the testimonials are also around the reduction in out of pocket expense, reducing that stress point around having to pay upfront costs and having that taken away. Okay, of course we’d love to hear about your positive experiences. We’ve got only some please feel free to share your feedback. So make sure you tag us on posting on Facebook or Instagram to make your pet into the famous where you can email us your story at [email protected]. Today you of course can only is only possible through our partnership with our vets. So we’re really proud to be partnered with overseeing engine systems across Australia to align them to offer the best customer experience and claiming for their insured customers.

Okay, so during the times where perhaps GapOnly isn’t available, so perhaps during public holidays or Sundays we also have the cleaning service for over 1000 vets in Australia. This is a service where your vet submit your claim on your behalf. So you don’t have to fill out any paperwork, any claim forms and submit yourself your vet can do it for you.

Okay, so just to recap on what gap only is to get only is peace of mind. It’s about giving you certainty of coverage before you commit to treatment via the pre approval process. Get only is about on the spot access to your pension and benefit on all eligible claims. But of course get only is about reduced upfront that treatment costs because you’re only paying the gap.

Of course you can follow us on our social media channels on Facebook, Instagram and LinkedIn. And of course you’ve got any further questions that you’d like to ask about that only please do get in contact with me or you can get in contact with my team via Hello at GAAP only.com. Today you really hope you’ve enjoyed learning about Git only, and we look forward to processing the pain team.

Thanks so much for the webinar Alex. Good evening.